I've worked in and led customer success and customer support teams over the course of my career, and people in the industry use both terms -- sometimes interchangeably. Sometimes they draw sharp divisions between these two business functions.
Monday, 29 January 2018
SUCCESS VS SUPPORT
I've worked in and led customer success and customer support teams over the course of my career, and people in the industry use both terms -- sometimes interchangeably. Sometimes they draw sharp divisions between these two business functions.
MEETING YOUR BUSINESS GOALS
While I’m champing at the bit to start setting up resolutions for my business in 2018, I know I first need to take a look at how my company did this in meeting the business goals I established some years ago.