As a job candidate for any position in a startup, here are ten key attributes that will give you the winning edge over other candidates:
In a corporate environment, the focus of a job interview has long been demonstrating your match to the skills and experience outlined in the job description. In my experience with startups, that is still necessary, but not sufficient. Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers.
I found these required attributes outlined well in a new book, “Customer Service the Sandler Way,” by customer care expert Anne MacKeigan. This book is focused on strategic customer support jobs in every company, but I believe the hiring rules apply equally well to every job in a startup, since customer focus has to be pervasive from the beginning in modern new companies.
