I've worked in and led customer success and customer support teams over the course of my career, and people in the industry use both terms -- sometimes interchangeably. Sometimes they draw sharp divisions between these two business functions.
Showing posts with label METRICS. Show all posts
Showing posts with label METRICS. Show all posts
Monday, 29 January 2018
SUCCESS VS SUPPORT
I've worked in and led customer success and customer support teams over the course of my career, and people in the industry use both terms -- sometimes interchangeably. Sometimes they draw sharp divisions between these two business functions.
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